Frequently Asked Questions
Contact us for your query
At Mobify UK, we focus on comfort, quality, and customer care. Our team has over 10 years of experience in the mobility and comfort sector, allowing us to offer honest advice, carefully selected products, and reliable aftercare. We pride ourselves on providing a friendly, no-pressure service with your comfort and independence as our top priority.
Many of our products are available with different sizes, fabrics, features, and custom options, which can affect pricing. By speaking with you directly, we can understand your needs and provide accurate, personalised pricing with no obligation.
We offer the option to arrange a home demonstration, allowing you to see and try selected products in the comfort of your own home. This gives you the opportunity to experience the product properly and ask any questions before making a decision.
Every Mobify UK product comes with our White Glove delivery and installation service. Your product is delivered into your home, fully set up, and tested, with a demonstration on how everything works. We also remove all packaging and remain available for ongoing aftercare and support.
We carefully select all our adjustable beds, rise & recline chairs, and scooters from trusted UK manufacturers. Every product is chosen for its durability, safety, comfort, and reliability. Our experience in the sector allows us to only offer products we truly believe in.
Our products are sourced from a range of reputable manufacturers, within the UK, who meet our strict quality and safety standards. All products supplied by Mobify UK comply with relevant UK regulations.
Your personal information is treated with the utmost care and is managed in line with UK GDPR regulations. We only collect information that is necessary to provide our services, and we never share your data with third parties for marketing purposes. Full details can be found in our Privacy Policy.
Yes, all Mobify UK products come with a manufacturer-backed warranty for your peace of mind. Warranty lengths may vary depending on the product, and full details will be provided at the point of purchase.
If you experience any issues, simply contact our customer service team and we will arrange support as quickly as possible. Whether it’s advice, repairs, or warranty assistance, we’re here to help ensure your product continues to work as it should.
Many of our products may qualify for VAT exemption if they are being purchased for personal or domestic use by someone with a qualifying medical condition. Our team will guide you through the simple declaration process if applicable.
Yes, many of our products offer optional upgrades and accessories. In many cases, additions can also be made later. Our team will be happy to discuss available options with you.
You can contact our friendly team by:
Email: customerservice@mobifyuk.co.uk
Or through the contact form on our website.
We aim to respond to all enquiries as quickly as possible.
Adjustable Bed with Massage
It’s a motorised bed that allows you to raise or lower the head and leg sections for personalised comfort, with a built-in massage system to help you relax and unwind.
Adjustable beds offer better comfort, improved sleep positioning, reduced pressure on joints, easier movement in and out of bed, and added support for everyday relaxation.
The massage function can help ease muscle tension, promote circulation, reduce stiffness, and provide a calming, relaxing experience before sleep.
Many customers find that adjustable positioning helps relieve pressure on the lower back, hips, and joints by allowing the body to rest in more natural positions.
Yes, raising the legs can help support better circulation and reduce swelling in the lower limbs.
Yes, the adjustable backrest allows you to sit up comfortably without the need for extra pillows.
Yes, they are operated using simple handheld controls with clear buttons for smooth adjustments.
Yes, all our adjustable beds include a manufacturer-backed warranty for added peace of mind.
Rise & Recline Chair
A rise and recline chair is a powered chair that gently lifts and tilts forward to help you stand and reclines back for relaxation at the touch of a button.
These chairs improve comfort, support posture, reduce strain on the knees and back, and make sitting down and standing up much safer and easier.
They are ideal for anyone who struggles to get in and out of a standard chair, experiences joint discomfort, or simply wants greater comfort and support at home.
Yes, the reclining and leg-raising positions can help improve circulation and reduce swelling in the legs and feet.
Yes, they are controlled with a simple handset featuring clear, easy-to-press buttons.
Many chairs recline to a near-flat position, making them suitable for relaxing, resting, or even short periods of sleep.
Yes, they are available in a range of sizes, fabrics, and colours to suit different rooms and personal preferences.
Yes, all our rise and recline chairs come with a manufacturer-backed warranty for added peace of mind.
Mobility Scooter
No, a driving licence is not required to use a mobility scooter.
Some scooters are road-legal, while others are designed for pavement use only. We’ll help you choose the right one.
This depends on the model and battery size. Some are ideal for short trips, while others are built for longer journeys.
Many of our scooters are lightweight and foldable, making them ideal for transport in a car boot.
Yes, all our mobility scooters include a manufacturer-backed warranty for peace of mind.