Privacy Policy
Effective Date: 21/01/2026
Mobify UK (Company Registration Number: 16748067), of 20 Wenlock Road, London, N1 7GU (“Mobify UK”, “we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy, you can contact us at:
Email: customerservice@mobifyuk.co.uk
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1. Information We Collect
We may collect and process the following types of personal information:
- Name
- Address and postcode
- Telephone number
- Email address
- Communication preferences
- Records of correspondence and calls (calls may be recorded for training and quality purposes)
- Purchase and transaction information
- Delivery and service records
- Limited health-related information where legally required (e.g., VAT qualification)
- Marketing preferences
- Website usage information (see our Cookie Policy)
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2. How We Collect Your Information
We collect personal information when you:
- Complete enquiry forms on our website
- Enter competitions or promotions
- Purchase products or services
- Contact us by phone, email, post, or social media
- Interact with our advertising and marketing campaigns
- Are referred to us by approved marketing partners
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3. How We Use Your Information
We use your personal information for the following purposes:
- To provide products and services
- To manage orders, deliveries, warranties, and aftercare
- To respond to enquiries and complaints
- To administer promotions and competitions
- To send marketing communications where legally permitted
- To improve our services and customer experience
- For fraud prevention and crime detection
- To comply with legal and regulatory obligations
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4. Lawful Basis for Processing
We only process your personal data when there is a lawful reason to do so. This includes:
- Your consent
- Performance of a contract
- Legal obligation
- Legitimate business interests
You may withdraw your consent at any time by contacting us.
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5. Marketing Communications
We will only send you marketing communications where you have given consent or where permitted under legitimate interest. You can opt out at any time by:
- Clicking “unsubscribe” in emails
- Replying “STOP” to SMS messages
- Contacting us directly
We never sell your personal data to third parties for marketing purposes.
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6. Sharing Your Information
We may share your information with trusted third parties where necessary, including:
- Delivery companies
- Engineers and service partners
- Warranty providers
- Finance providers (where applicable)
- Payment processors
- Legal and regulatory bodies
All third parties are required to keep your data secure and only use it for agreed purposes.
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7. International Data Transfers
Some of our service providers may process data outside the UK or EEA. Where this happens, we ensure appropriate safeguards are in place to protect your information.
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8. Data Retention
We only retain your personal data for as long as necessary:
- For active customers: for the duration of ownership and aftercare
- For finance agreements: for the duration of the agreement
- For legal and regulatory purposes: typically up to 6 years after the relationship ends
- For marketing: until you withdraw consent or request deletion
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9. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request erasure (where legally permitted)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise your rights, contact us using the details above.
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10. Automated Decision Making
Mobify UK does not use automated decision-making.
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11. Complaints & BHTA Membership
Mobify UK is committed to delivering a high standard of customer service. If you are unhappy with any aspect of our service or how your personal data has been handled, we encourage you to contact us so that we can investigate and resolve your concern fairly and promptly.
If you remain dissatisfied after completing our internal complaints process, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO) for data protection concerns:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Mobify UK is also a member of the British Healthcare Trades Association (BHTA) and follows a Trading Standards Institute–approved Code of Practice. If you are not satisfied with the outcome of your complaint after exhausting our complaints procedure, you may request that the BHTA independently review your complaint.
A copy of our complaints procedure and the BHTA guidance leaflet “Get Wise To Making A Complaint” is available free of charge upon request.
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12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website.